Refund policy
At Sirimuvva, every saree is carefully inspected and packed before it reaches you. Because our sarees are premium handcrafted pieces, we follow an exchange / replacement-only policy.
No refunds All sales are final. We do not offer cash refunds once an order has been placed and shipped.
Replacement or exchange We will gladly arrange a free replacement or exchange only if:
- the saree arrives damaged or defective, or
- you received the wrong item (different from what you ordered).
How to raise a claim
- Report the issue within 48 hours of delivery via WhatsApp at +91 93472 54599.
- Share a clear unboxing video recorded continuously from the sealed parcel, along with photos of the issue. Claims without an unboxing video cannot be accepted.
- The product must be unused, unwashed, and have all original tags and packaging intact.
What is not covered
- Slight variation in colour between your screen and the actual fabric.
- Minor irregularities, slubs, or variations natural to handloom and hand block-print sarees — these are characteristics of the craft, not defects.
- Change of mind, or the fit of any stitched/blouse piece.
Payment We are prepaid only and do not offer Cash on Delivery (COD).
Contact For any return or exchange request, WhatsApp us at +91 93472 54599 or email sirimuvvaofficial@gmail.com. Once a claim is approved, replacements are dispatched within 1–7 business days via our courier partners.